Shipping Policy – Your Delivery Rights and Guarantees

Complete Shipping Transparency

At Jennykitchenshop, we believe you deserve to know exactly when your order will arrive, what it will cost, and what happens if something goes wrong. This policy provides complete transparency about our shipping process and your rights as a customer.

Questions? Contact our Shipping Experts: support@jennykitchenshop.com

Production and Processing Timeline

Order Processing

Production Time: 1-3 business days (not 1-3 days “maybe”)

Day 1: Order verification, material selection, production queue
Day 2: Manufacturing, quality control, customization
Day 3: Final inspection, packaging, shipping preparation

Cutoff Time: 2:00 PM EST for same-day processing start

Before 2:00 PM: Production begins same business day
After 2:00 PM: Production begins next business day
Weekends: Orders placed Friday-Sunday start Monday

Production Tracking

You have the right to know your order status:

Order Confirmation: Immediate email with production timeline
Production Start: Notification when manufacturing begins
Quality Check: Update when item passes quality control
Ready to Ship: Notification with tracking information

Shipping Zones and Timeline

Domestic United States

Shipping Time: 7-12 business days Total Timeline: 8-15 days (production + shipping) Carriers: USPS, UPS, FedEx (we choose best option for your location) Tracking: Full tracking from our facility to your door Insurance: Included on all orders over $50

Canada

Shipping Time: 10-15 business days Total Timeline: 11-18 days (production + shipping) Customs: We handle all customs documentation Duties/Taxes: Estimated at checkout, customer responsible for actual fees Tracking: Full tracking including customs clearance

United Kingdom

Shipping Time: 10-15 business days Total Timeline: 11-18 days (production + shipping) Brexit Compliance: All post-Brexit requirements handled VAT: Calculated and collected at checkout where required Tracking: Full tracking throughout UK delivery network

Australia

Shipping Time: 10-15 business days Total Timeline: 11-18 days (production + shipping) Customs: Complete customs declaration provided GST: Calculated and collected where required Tracking: Full tracking through Australia Post network

European Union

Shipping Time: 10-15 business days Total Timeline: 11-18 days (production + shipping) Customs Union: Proper EU customs documentation VAT: Collected at checkout for applicable orders Tracking: Full tracking throughout EU delivery network

Shipping Costs and Free Shipping

Domestic United States Shipping

Standard Rate: $6.99 for orders under $150 FREE SHIPPING: All orders $150 and above Rush Options: Available for additional cost with guaranteed delivery dates Insurance: Automatically included on orders over $50

International Shipping

Calculated Rates: Based on weight, size, and destination FREE SHIPPING: All orders $150 and above (to anywhere we ship) Duty/Tax Estimates: Provided at checkout for transparency Insurance: Included on all international orders

What’s Included in Free Shipping

Standard delivery within quoted timeframes
Full tracking information
Insurance coverage for loss or damage
Customer service support throughout delivery
Redelivery attempts (carrier dependent)

What Free Shipping Doesn’t Include

Rush or expedited delivery
Signature requirements (available for additional cost)
Remote area delivery fees (rare, disclosed at checkout)
Import duties/taxes for international orders

Delivery Options and Guarantees

Standard Delivery

Timeline: As quoted above Tracking: Full tracking provided Attempts: Multiple delivery attempts Missed Delivery: Notification with redelivery options Safe Delivery: Left in secure location or held for pickup

Rush Delivery Options

Express Production: 1 business day production for urgent orders Expedited Shipping: 3-5 business day delivery (domestic) Guaranteed Dates: Delivery by specific date with compensation if missed Holiday Rush: Special timelines during peak seasons Additional Cost: Clearly stated before order confirmation

Delivery Guarantees

Timeline Promise: If we quote a delivery date and miss it, you get:

Full shipping cost refund
10% order credit for future purchase
Priority handling on replacement if needed

Quality Promise: Items arrive as ordered or we provide:

Free return shipping
Full refund or replacement
Expedited replacement if needed urgently

Address and Delivery Requirements

Address Accuracy

Your Responsibility: Provide complete, accurate shipping address Our Verification: We verify unusual addresses before shipping Correction Service: Free address correction for obvious errors Change Requests: Address changes allowed up to production completion

Delivery Locations

Residential: Standard delivery to your home Business: Delivery during business hours PO Boxes: Available for smaller items Military APO/FPO: Special handling with extended timelines Remote Areas: May require additional fees (disclosed at checkout)

Special Delivery Requirements

Signature Required: Available upon request for valuable orders Hold for Pickup: Arrange pickup at local post office/carrier facility Delivery Instructions: Special instructions honored when possible Safe Location: Specify safe delivery location for unattended delivery

Protection and Insurance

Automatic Insurance Coverage

Orders Over $50: Automatically insured for full order value Orders Under $50: Basic carrier coverage included Coverage Includes: Loss, theft, damage during transit Claims Process: We handle all insurance claims for you

Lost Package Policy

Investigation: 24-48 hour investigation with carrier Replacement: Immediate replacement ship-out if package confirmed lost Refund Option: Full refund if replacement isn’t preferred No Charge: No additional cost to you for lost packages

Damaged Package Policy

Report Immediately: Contact us within 48 hours of delivery Photo Documentation: Photos help speed resolution Return Process: Prepaid return label provided Replacement Priority: Rush replacement at no additional charge

International Shipping Details

Customs and Duties

Documentation: We provide complete customs documentation Duty Calculator: Estimate customs duties before ordering Your Responsibility: Customer pays actual customs duties/taxes Customs Delays: Not included in shipping timeline estimates Refused Packages: Customer responsible for return shipping costs

Prohibited Items

Some items cannot be shipped internationally:

Items restricted by destination country customs
Oversized items exceeding carrier limits
Items with import restrictions in destination country Check Before Ordering: Contact us to verify shipping availability

International Returns

Return Shipping: We provide prepaid international return labels Return Timeline: Allow extra time for international returns Customs on Returns: Duties may apply to returned items Refund Processing: Refunds issued upon receipt in our facility

Tracking and Communication

Tracking Information

Provided When: Tracking number sent within 24 hours of shipping Real-Time Updates: Live tracking throughout delivery process Delivery Confirmation: Notification when package is delivered Estimated Delivery: Updated estimates based on tracking data

Proactive Communication

Shipping Notification: Email when order ships with tracking Delivery Updates: Notifications of delivery attempts and completions Delay Alerts: Immediate notification if delays occur Resolution Updates: Status updates on any shipping issues

How to Track Your Order

Check Email: Tracking information sent to your email address
Carrier Website: Direct tracking on USPS, UPS, FedEx, etc.
Contact Us: We can provide detailed tracking updates
Account Portal: Order history with tracking (if you create account)

Common Issues and Solutions

Package Not Delivered

First Step: Check tracking for delivery confirmation Investigation: We investigate with carrier immediately Timeline: 24-48 hours for investigation completion Resolution: Replacement or refund once investigation concludes

Wrong Address Delivery

Report Immediately: Contact us as soon as you notice Investigation: We work with carrier to locate package Replacement: If package cannot be recovered, immediate replacement Prevention: Double-check address at checkout

Customs Delays (International)

Normal Process: Customs can add 1-10 days to delivery Tracking Updates: Tracking shows customs status Required Information: We provide all required customs documentation Customer Action: You may need to provide additional information to customs

Weather and Natural Delays

Carrier Delays: Weather can delay carriers beyond our control Communication: We monitor and communicate weather-related delays No Fault Policy: Weather delays don’t count against our delivery promises Compensation: Extended delays may qualify for shipping refunds

Shipping Policy Changes

Seasonal Adjustments

Holiday Seasons: Extended timelines during peak periods Peak Times: November-January may have longer processing times Advance Notice: All seasonal changes posted 30 days in advance Cutoff Dates: Clear holiday shipping deadlines published early

Policy Updates

Improvement Focused: Changes typically improve service or add options Advance Notice: 30 days notice for any shipping policy changes Customer Communication: Direct email notification of changes Grandfathering: Orders placed before changes follow old policy

Shipping Support and Questions

Dedicated Shipping Support

Email: support@jennykitchenshop.com (Subject: Shipping Question) Response Time: Maximum 2 hours for shipping-related inquiries Resolution Authority: Shipping team can approve immediate solutions Tracking Help: Personal assistance with tracking and delivery issues

Emergency Shipping Issues

Lost Packages: Immediate replacement authorization Time-Sensitive Deliveries: Rush options and expedited handling Address Problems: Real-time address correction and re-routing Customs Issues: Direct assistance with international customs problems

Shipping Consultation

Pre-Order Questions: Discuss delivery options before ordering Special Requirements: Assistance with unusual delivery needs Timeline Planning: Help planning orders for specific delivery dates International Guidance: Specific advice for international customers

Legal and Compliance Information

Carrier Relationships

We work with established, insured carriers who provide:

Full tracking capabilities
Insurance coverage
Reliable delivery networks
Customer service support

Liability Limitations

Our Responsibility: Get your order to the carrier safely and properly documented Carrier Responsibility: Safe delivery to your address Insurance Coverage: Protection against loss, theft, and damage during transit Force Majeure: Natural disasters, strikes, and other uncontrollable events may cause delays

Shipping Terms

All shipping times are estimates based on normal processing and carrier performance
Business days exclude weekends and holidays
Remote locations may require additional delivery time
Customer provides accurate address and is responsible for shipping costs if address correction needed