Terms of Service

Terms of Service – Your Rights and Our Commitments

A Fair Agreement That Protects Your Rights

Welcome to Jennykitchenshop’s Terms of Service. Unlike most terms that favor the business, ours are designed to protect your consumer rights while establishing fair expectations for both parties. We believe terms of service should be readable, understandable, and fair.

Legal Questions: support@jennykitchenshop.com

Your Rights Under These Terms

Consumer Protection Rights

Right to Fair Treatment: Equal service regardless of location, payment method, or order size Right to Clear Information: Complete, accurate product and service information Right to Privacy: Your personal information protected according to our Privacy Policy Right to Support: Access to knowledgeable customer service within reasonable timeframes Right to Remedies: Fair resolution of problems, disputes, and issues

Consumer Law: These terms don’t limit your rights under consumer protection law Chargeback Rights: Right to dispute charges through your payment provider Legal Action: Right to pursue legal remedies for significant problems Regulatory Complaints: Right to file complaints with consumer protection agencies Class Action: Right to participate in class action lawsuits where applicable

Contract Rights

Clear Terms: Terms written in plain language, not legal jargon Fair Enforcement: Terms enforced fairly and consistently Notice of Changes: 30-day advance notice of any material changes Opt-Out: Right to cancel account if you disagree with term changes Reasonable Expectations: Terms that match what reasonable customers would expect

Using Our Service

Who Can Use Our Service

Age Requirement: Must be 18 or older, or have parental consent Legal Capacity: Must have legal capacity to enter contracts Geographic Restrictions: Available in US, Canada, UK, Australia, EU Account Requirements: Can shop with or without creating an account Business Use: Both personal and business use permitted

Account Responsibilities

Accurate Information: Provide accurate contact and shipping information Password Security: Keep account passwords secure and confidential Authorized Use: Don’t share account access with unauthorized users Contact Updates: Keep contact information current for order communication Responsible Use: Use service for legitimate purposes only

Prohibited Activities

❌ Fraud: False information, stolen payment methods, identity theft
❌ Abuse: Harassment of staff, threats, or abusive behavior
❌ System Abuse: Attempts to hack, overload, or damage our systems
❌ Resale Restrictions: Bulk purchases for unauthorized resale (contact us for legitimate resale)
❌ Illegal Use: Any use that violates applicable laws

Consequences of Violations

First Response: Education and opportunity to correct behavior Serious Violations: Account suspension or termination Legal Issues: Cooperation with law enforcement when required Due Process: Fair review process for disputed violations Appeal Rights: Right to appeal account actions

Orders and Purchases

Order Process

Order Placement: Orders confirmed when payment processed Order Acceptance: We reserve right to reject orders for legitimate reasons Pricing: Prices valid at time of order placement Availability: Products subject to availability Modifications: Order changes allowed until production begins

Product Information

Accuracy: We strive for accurate product descriptions and images Variations: Minor variations in color, size, or appearance may occur Updates: Product information updated regularly Questions: Contact us for specific product questions before ordering Specifications: Detailed specifications available for most products

Production and Fulfillment

Timeline: 1-3 days production, 7-12 days domestic shipping (7-15 international) Quality Control: Items inspected before shipping Customization: Custom items may take additional time Communication: Regular updates on order status Issues: Immediate notification of any delays or problems

Shipping and Delivery

Shipping Policy: Complete shipping information in our Shipping Policy Risk of Loss: Risk transfers to you upon delivery to carrier Delivery Issues: We assist with delivery problems and carrier issues International: Additional customs/duty responsibilities for international orders Insurance: Automatic insurance on orders over $50

Pricing and Payment

Pricing Policy

Currency: All prices in USD unless otherwise specified Taxes: 0% sales tax (Wyoming location advantage) Accuracy: Prices verified before order confirmation Errors: Price errors corrected immediately with customer notification Changes: Right to change prices, but existing orders honored

Payment Terms

When Charged: Payment authorized at order, captured at shipping Methods: Multiple secure payment options available Security: Bank-level security for all payment processing Refunds: Processed according to our Return & Refund Policy Disputes: Support available for payment disputes

Free Shipping and Discounts

Free Shipping: Orders $150+ qualify for free shipping Discount Codes: Valid discount codes honored Promotions: Promotional terms clearly stated Limitations: Some restrictions may apply to special offers Fair Use: Discount abuse may result in order cancellation

Returns, Exchanges, and Refunds

Return Rights

30-Day Window: Return window starts from delivery date Condition: Items must be in resellable condition Process: Simple return process outlined in Return Policy Refunds: Full refund for returns meeting policy requirements Our Errors: Full refund plus return shipping for our errors

Quality Guarantee

Defects: Full protection against defects and quality issues Not as Described: Full refund if items don’t match description Damage: Protection against shipping damage Satisfaction: Reasonable accommodation for dissatisfaction Improvement: Quality feedback used to improve products

Exchange Options

Size Exchanges: Free size exchanges within 7 days Color Exchanges: Available within return window Style Exchanges: May be available depending on availability Defect Exchanges: Immediate replacement for defective items Process: Exchange process faster than return/repurchase

Warranties and Disclaimers

Our Warranties

Quality Assurance: Products will substantially conform to descriptions Workmanship: Products free from defects in materials and workmanship Service: Service provided with reasonable care and skill Legal Compliance: Business conducted in compliance with applicable laws Support: Customer service provided as described

Warranty Limitations

Normal Wear: Normal wear and tear not covered Misuse: Damage from misuse, abuse, or improper care not covered Modifications: Warranty void for unauthorized modifications Time Limits: Warranties subject to reasonable time limitations Exclusive Remedy: Replacement or refund as exclusive warranty remedy

Disclaimers

“As Is” Exception: Products sold with explicit warranties, not “as is” Implied Warranties: Implied warranties not disclaimed where prohibited by law Fitness for Purpose: We warrant fitness for ordinary purpose described Merchantability: Products warrant of merchantable quality Consumer Rights: Nothing limits your rights under consumer protection law

Liability and Dispute Resolution

Our Liability

Direct Damages: Liable for direct damages caused by our negligence or breach Consequential Damages: Limited liability for consequential damages Maximum Liability: Liability limited to amount paid for product/service Exceptions: No limitation for fraud, intentional misconduct, or where prohibited by law Insurance: We maintain appropriate business insurance

Your Remedies

Contract Remedies: Full contract remedies available for breaches Consumer Remedies: All consumer protection remedies preserved Legal Action: Right to pursue legal action for significant issues Alternative Dispute Resolution: Mediation available for complex disputes Class Actions: Right to participate in class actions preserved

Dispute Resolution Process

Step 1: Contact customer service for direct resolution Step 2: Management escalation if customer service can’t resolve Step 3: Alternative dispute resolution (mediation/arbitration) Step 4: Legal action in appropriate courts Good Faith: All parties commit to good faith resolution efforts

Governing Law and Jurisdiction

Governing Law: Wyoming state law and applicable federal law Jurisdiction: Wyoming courts for local disputes, appropriate jurisdiction for others Consumer Protection: Local consumer protection laws apply where stronger International: International customers protected by applicable local laws Choice of Forum: Reasonable forum selection for dispute resolution

Privacy and Data Protection

Information Collection

Necessary Data: Only collect information necessary for service Consent: Clear consent for data collection and use Control: You control your personal information Security: Strong security measures protect your data Rights: Complete privacy rights outlined in Privacy Policy

Data Use

Service Provision: Data used to provide requested services Communication: Contact you about orders and service issues Improvement: Anonymous data used to improve service Marketing: Marketing communications only with opt-in consent Legal: Comply with legal requirements for data use

Third Parties

Limited Sharing: Data shared only with necessary service providers No Sale: We never sell your personal information Protection: Third parties bound by confidentiality agreements Control: You control third-party marketing communications Rights: Full rights over third-party data sharing

Changes to Terms

How We Make Changes

Advance Notice: 30-day notice for material changes Communication: Direct email notification of changes Explanation: Clear explanation of what’s changing and why Effective Date: Changes effective only after notice period Grandfathering: Existing orders governed by original terms

Your Rights on Changes

Review: Right to review changes before they take effect Opt-Out: Right to close account if you disagree with changes No Penalties: No penalties for opting out due to term changes Continued Use: Continued use constitutes acceptance of new terms Legal Rights: Changes can’t reduce your legal rights

Types of Changes

Legal Updates: Changes required by law Service Improvements: Changes that improve customer service Security Updates: Changes that improve security or privacy Business Changes: Changes due to business model evolution Consumer Benefits: Changes that benefit consumers

Customer Service and Support

Service Standards

Response Time: Maximum 2 hours during business hours Resolution: Most issues resolved within 24 hours Escalation: Management review available for complex issues Follow-Up: Follow-up to ensure satisfaction with resolution Improvement: Service quality continuously monitored and improved

Support Channels

Email: support@jennykitchenshop.com (primary) Response Time: Guaranteed response within specified timeframes Expertise: Knowledgeable staff trained on products and policies Authority: Front-line staff authorized to resolve most issues Escalation: Clear escalation path for complex problems

Service Guarantee

Availability: Service available during posted hours Quality: Service provided by trained, knowledgeable staff Resolution: Good faith effort to resolve all reasonable issues Fair Treatment: Equal treatment regardless of customer characteristics Continuous Improvement: Regular improvement based on customer feedback

International Customers

Service Availability

Supported Countries: US, Canada, UK, Australia, EU Local Laws: Compliance with applicable local consumer protection laws Currency: Pricing and billing in USD with transparent conversion Shipping: International shipping with full tracking Support: Customer service during reasonable hours for your time zone

Additional Terms for International Customers

Customs: Customer responsible for customs duties and taxes Regulations: Compliance with import/export regulations Returns: International return process available Consumer Rights: Local consumer protection laws apply Language: Service provided in English

Miscellaneous Terms

Entire Agreement

Complete Terms: These terms, privacy policy, and order confirmations constitute complete agreement Precedence: Order-specific terms take precedence over general terms Integration: All agreements integrated into these terms Modifications: Changes only effective per change process described above Enforceability: If any provision unenforceable, remainder remains in effect

Assignment and Transfer

Your Rights: You can’t transfer your account without our consent Our Rights: We may transfer business subject to customer protection Successors: Terms bind successors and assigns Notice: Notice provided for any business transfers affecting customers Protection: Customer rights protected in any business transfer

Force Majeure

Uncontrollable Events: Not liable for delays due to events beyond our control Examples: Natural disasters, strikes, government actions, pandemics Notification: Will notify customers of force majeure delays Mitigation: Good faith efforts to minimize impact of force majeure Customer Rights: Customer rights to cancel or modify orders during extended delays

Contact Information

General Questions: support@jennykitchenshop.com Legal Questions: Include “Legal” in subject line for priority handling Business Address: 571 W 7th St, Cheyenne, WY 82007, USA Response Time: Legal questions get priority response Documentation: Complete documentation available for legal purposes

Regulatory Information

Business Registration: Jennykitchenshop, Wyoming, USA Consumer Agencies: Information about relevant consumer protection agencies available upon request Compliance: Regular compliance review and updates Transparency: Open communication about legal and regulatory matters